Refund policy

Returns & Refunds

We want every order to feel right when it arrives. If it doesn’t, we’ll make it right.

If you’re not satisfied for any reason, you may return your item within 30 days of delivery.

We don’t believe in complicated rules or fine print. If something feels off, reach out.

Returned items should be:

• in the same condition you received them

• undamaged and unaltered

• returned with any included materials

Because each item is a real historical object, we simply ask that it’s handled with care.

Once we receive and inspect your return:

• your refund will be issued to your original payment method

• refunds typically process within 1–5 business days

You’ll receive a confirmation email as soon as your refund is issued.

If your order arrives damaged, incomplete, or incorrect, contact us within 14 days of delivery.

We’ll make it right quickly. That may include:

• a replacement

• a full refund

• or another solution that works best for you

Every item we sell is authenticated with expertise and care. If you ever have concerns about authenticity, contact us and we’ll review it promptly.

If an item is determined to be misattributed or incorrectly described, we’ll issue a full refund, no questions asked.

• If the return is due to an error on our end, we’ll cover return shipping.

• For all other returns, return shipping costs are the responsibility of the customer.

If you’re unsure whether a return makes sense, just ask. We’re happy to help you decide.

Email us at team@heldbefore.com with:

• your order number

• a brief explanation of the issue

We’ll respond quickly with next steps.