Shipping policy

At Held Before, we treat every piece with intense care. These items have survived centuries. We make sure they reach you safely, quickly, and exactly as described.

 

Our Shipping Guarantee

Most orders ship fast. Every order ships with care.

Orders are typically processed and packed within 0 to 24 hours Monday-Friday.

We guarantee your order will ship within 72 hours of purchase.

Business days are Monday through Friday, excluding major holidays. Orders placed on weekends or holidays begin processing the next business day.

 

Shipping Options

You’ll choose your shipping speed at checkout. Delivery estimates begin after your package ships.

We offer a mix of options depending on your location, including:

• Economy shipping

• Standard or Priority shipping

• Express shipping

Exact pricing and estimated delivery windows are shown at checkout based on your address.

 

Tracking Updates

As soon as your order ships, you’ll receive an email with tracking info. Tracking can take up to 24 hours to update after the carrier receives the package.

 

Packaging and Protection

Every order is packed with protection appropriate to the item, so it arrives safely and in the condition promised. Coins and documents are secured to prevent bending, scratching, or unnecessary handling.

 

Where We Ship

We ship worldwide where allowed. If your country has import restrictions, customs duties, or special requirements, those are the responsibility of the buyer.

International orders may take longer due to customs processing.

 

Customs and Duties for International Orders

International shipments may be subject to:

• customs inspections

• import fees

• taxes or duties

These charges vary by country and are not included in checkout unless explicitly stated.

 

Wrong Address or Address Changes

Accidentally entered the wrong address? It happens.

If your order has not shipped yet, we can usually update it. Email us as soon as possible with:

• your order number

• the corrected shipping address

Once an order has shipped, we may be limited by carrier rules, but we’ll still help however we can.

 

Delivery Issues (Lost, Stolen, or Delayed)

Once the carrier has the package, delivery timelines and handling are in their control, but you won’t be left alone.

If you run into issues like:

• marked delivered but not received

• tracking not updating

• package damage

Contact us here team@heldbefore.com and we’ll walk you through next steps and help resolve it as quickly as possible.